Under the supervision of the Director of Technology Support Services, the Technology Support Specialist I will be responsible for supporting technology at designated campuses. The position supports the Aspen, Carbondale and Glenwood Center locations, providing technical expertise in supporting personal computers, Macs and other hardware including networking, telecommunications, and interactive video systems (IVS) conferencing equipment.
The Technology Support Specialist provides direct assistance to end users, including software installations and assistance, diagnosing hardware and software problems. The Technology Support Specialist I may also instruct, support, and advise students, faculty and staff on methods and procedures in the usage of instructional technology (instructional computer labs, document cameras, digital audio/video, podcasts, and smart classrooms), software and other related items used within an academic learning environment.
Applicants must demonstrate a commitment to working collaboratively in a culturally competent environment and the ability to effectively work with students, employees, and community members having diverse backgrounds.
Conversational Spanish language skills are strongly preferred. This position may occasionally require flex time to cover evenings and weekends.
View/download job description: Technology Support Specialist I
Pre-requisites for the Position:
Education and Experience sufficient to meet the rigors of the position. Examples include High School Diploma/GED and four years of PC/Mac and/or network support or related work experience; AA Degree from an accredited institution and two years of PC/Mac and/or network support or related work experience; BA Degree from an accredited institution in computer science or related IT field with one year of PC/Mac and/or network support or related work experience, or equivalent formal education and experience necessary for the responsibilities of the position.
Desirable: A+ hardware/software certification or degrees in technical or related field.
Special Skills or abilities related to position: Advanced knowledge of PC and Mac environments, hardware and software, advanced knowledge of instructional hardware and software, knowledge of computer networking, knowledge of server management, ability to work independently and to work effectively as a team member. Please see job description for additional information.
To apply: Please submit the required letter of interest, a resume, and a list of three professional references. CMC is an EOE committed to diversifying its workforce.
External applicants: Apply online
Internal applicants: please proceed to the HR page of Basecamp for instructions on applying for a full time position as an internal applicant.
Review of application material will begin March 12, 2018.