Under the supervision of the Service Desk Manager, the Customer Support Specialist (CSS) is the primary technical point of contact for customers within the Colorado Mountain College community. As a Centralized Service Desk Representative, the CSS provides comprehensive technical support requiring both basic and advanced problem identification, analysis, and resolution skills; provides training to end users, as well as provides information and assistance to support the entire Information Technologies Team. Knowledge of personal computing hardware/software concepts; problem documentation/tracking, customer connectivity interfaces (administrative system); and proactive customer notification is essential. Knowledge of Datatel/Colleague Administrative Systems is preferred. Excellent oral/written communication skills, strong organizational skills, and the ability to work individually as well as part of a team preferred. Please note that the schedule for this position rotates monthly, and includes some Saturdays.
View/download job description: Customer Support Specialist.
Prerequisites for Position (Qualifications Standards)
- Education or Training: High School Diploma or equivalent
- Experience in the Field: At least 2 years of industry related customer service experience
Apply Online. Submit the required letter of interest, resume and list of three professional references. CMC is an EOE committed to diversifying its workforce.
Review of application material will begin February 4, 2014.