Under the supervision of the Service Desk Manager, the Customer Support Specialist (CSS) provides technical assistance for students, faculty and staff within the Colorado Mountain College community, by phone and online. As a Centralized Service Desk Representative, the CSS provides comprehensive technical support requiring both basic and advanced problem identification, analysis, and resolution skills; provides training to end users, as well as provides information and assistance to support the entire Information Technologies Team. Knowledge of hardware/software; problem documentation/tracking, customer connectivity interfaces (administrative system); and proactive customer notification is essential.
Applicants with working knowledge of Ellucian Systems may be given preference.
The anticipated schedule for this position is noon – 10:00 p.m. on Monday – Thursday and 9:00-1:00 on Saturday.
Applicants must demonstrate a commitment to working in a culturally diverse environment and the ability to effectively work with students, employees, and community members having diverse backgrounds.
Bilingual (English/Spanish) applicants may be given preference.
View/download job description: Customer Support Specialist
Prerequisites for Position (Qualifications Standards)
A combination of education and experience sufficient for the rigors of the position, such as: High School Diploma or equivalent and at least two years of industry related customer service experience
Apply Online Submit the required letter of interest, resume and list of three professional references. CMC is an EOE committed to diversifying its workforce.
This search has been extended. Review of application material will resume November 10, 2017.