Canvas Information and Help for Colorado Mountain College Faculty

This page is only intended to get faculty launched with Canvas and answer some basic questions about getting started with Canvas at Colorado Mountain College.

For technical support, CMC’s IT Department’s Service Desk : 970-947-8438 or 1-866-642-0495  or servicedesk@coloradomtn.edu. The Hours of Operation are:

Monday – Thursday • 7:30 am – 10 pm
Friday • 7:30 am – 7 pm
Saturday • 9 am – 1
OR
Outside of CMC Service Desk hours, you can contact Instructure (the maker of Canvas) for assistance: 1-888-965-3645  support@instructure.com

Also, you can click on the Help icon at the lower left corner of the screen while logged into Canvas to request tech support. To learn how to use Canvas in general, or to learn more about a specific Canvas feature, visit the Canvas Guides or the Canvas Mobile Guides if you’re using a mobile device to access Canvas. Instructors, you can encourage your students to visit Canvas FAQ for Students.

To access Canvas, simply log into Basecamp with your CMC network user name and password. These are the same credentials that students use to access WebAdvisor or that faculty and staff use to check their CMC email. Once you’ve logged into Basecamp, look for the “My CMC Apps” tab and the link to Canvas at lower right. Click on that Canvas link and you can proceed to Canvas from there with no further logins required. For optimal conditions, Google Chrome and Mozilla Firefox are the recommended browsers.

How do I learn to use Canvas?

Please see this training calendar for faculty and staff. We recommend as well that you explore the Canvas Guides. Instructure also offers a free, open Canvas training course for instructors with videos that takes about 40 minutes to complete.