Canvas Information and Help for Colorado Mountain College Faculty

This page is only intended to get faculty launched with Canvas and answer some basic questions about getting started with Canvas at Colorado Mountain College.

For technical support with Canvas, contact Instructure (the maker of Canvas) at 1-888-965-3645 or send email to support@instructure.com.  Faculty can also contact the IT Department’s Service Desk for assistance or click on the Help icon at the lower left corner of the screen while logged into Canvas to request tech support directly from Instructure, the company that makes Canvas, with Canvas problems. Your first resource when you need to learn how to use Canvas in general, or to learn more about a specific Canvas feature is the Canvas Guides or the Canvas Mobile Guides if you are using a mobile device to access Canvas.

This FAQ page only contains answers to questions that are specific to Colorado Mountain College. For more general questions and “how-tos”, please consult the Canvas Student Guide or the Canvas Mobile Guides. The Office of Innovations’ knowledge base on Canvas and other tools in use at Colorado Mountain College also has detailed information and guidance; visit innovations.coloradomtn.edu and search by keywords.

To access Canvas, simply log into Basecamp with your CMC network user name and password. These are the same credentials that students use to access WebAdvisor or that faculty and staff use to check their CMC email. Once you’ve logged into Basecamp, look for the “My CMC Apps” tab and the link to Canvas at lower right. Click on that Canvas link and you can proceed to Canvas from there with no further logins required.

How do I learn to use Canvas?

 

How do I learn to use Canvas?

Please see this training calendar for faculty and staff. We recommend as well that you explore the Canvas Guides. Instructure also offers a free, open Canvas training course for instructors with videos that takes about 40 minutes to complete.