Office of Innovations in Teaching & Learning

We provide resources and learning opportunities for 21st century faculty development

Faculty: Do you need more information about using Canvas or other teaching and learning tools?

> Search our Knowledge Base: We update this regularly when we notice a common question or problem arising about a tool for teaching and learning in use at the college; about important news such as when a future semester’s Canvas courses will arrive; and when CMC policies change.

We also invite all faculty and staff to check out the opportunities available in our current training schedule. Topics include the use of Canvas, Web 2.0 tools, best instructional practices for all types of class delivery, and more. Learn about other resources for professional development and teaching available to CMC faculty and staff.

Need tech support?

Please contact the CMC Information Technologies Service Desk as your first option for any technology-based questions. Call 970-947-8438 or 1-866-642-0495, toll free, or send email to

Canvas help

Please visit Instructure’s Canvas Guides first for any “how-to” type questions. You can also request help directly with Canvas by using the help link at the top right corner of the screen while logged into Canvas. This is the best way to report error messages, bugs, and other problems with Canvas courses. The Canvas Community is a great resource for all things Canvas as well–chances are, if you have a question, feature request, or Canvas concern, someone has already addressed it in the Canvas Community. For Canvas FAQs and other information that is specific to tools in use Colorado Mountain College, please visit our knowledge base.

Online forms for common Canvas requests- Please scroll down to see all of our forms

We receive a number of common requests regarding Canvas and tools that are used with Canvas courses. Please use our online forms below to submit the following requests. The links to the forms are first, followed by a description of the form and other details.

  • Request help with Incomplete Grades and Canvas. Colorado Mountain College faculty and staff can use this form to file a request with the Office of Innovations in Teaching and Learning for assistance with an Incomplete grade. Since the automated Canvas archiving process will set all Colorado Mountain College Canvas courses to read-only mode 120 days after their end date, it is not possible to continue to use the same Canvas course for extended periods.

Less Common Canvas Requests

  • Request Canvas guest access for people not affiliated with CMC. Login to Basecamp is required to obtain the paperwork necessary for this request and learn more about the procedure. Please note: this is a rare and unusual request. This paperwork and procedure are for strictly for asking for special, temporary Canvas access to someone who is not studying at CMC or employed by CMC, i.e. someone who is not currently a student, faculty member, or staff person at CMC.
  • Request that an archived Canvas course be temporarily reactivated. As a reminder, faculty can always copy materials from archived courses and it is not necessary to reactivate an archived course simply to copy its contents. Consult our knowledge base for guidance on copying.
    We can temporarily reactivate an archived Canvas course for faculty/staff if it’s necessary to view students’ grades, quiz results, or submitted work. Please review the policy and procedure posted below. Faculty, first submit the form, then ask your instructional supervisor to approve this request and you must provide them with the approval form posted below. Supervisors need to provide a class roster for each course with all students’ CMC ID numbers included on it. Also, in order to comply with the Family Educational Rights and Privacy Act (FERPA), we may need to contact you for more details before we fulfill your request. Online form for faculty/staff to submit first.
    Approval form for temporarily reactivating an archived Canvas course (to be completed by supervisors).
    Policy and procedure for temporarily reactivating an archived Canvas course.
  • Request Canvas accounts for staff; request demo Canvas accounts. Anyone teaching a class at Colorado Mountain College and anyone enrolled as a student automatically is provided with a Canvas account linked to his/her CMC ID number. You can submit this form for the following contingencies only:
    • Occasionally employees of the college who are not teaching or taking classes require Canvas accounts linked to their CMC ID numbers.
    • Faculty/staff may need a second Canvas account separate from their own Canvas account tied to their CMC ID number for troubleshooting and testing purposes in Canvas.
    • Staff may need demo Canvas accounts for trainings.

Software Licenses

More resources for innovative teaching and learning

Our Lending Library offers MP3 recorders, Flip video cameras, and other items that are available for 3 day check-out. We loan these items to faculty and staff only, not to students.

CMC has memberships that provide faculty with access to League for Innovation in the Community College, Films On Demand, Magna Commons, and other subscription online materials and resources.

Comments, Ideas?

Help us define the way we can serve you by sending us your feedback or innovative ideas. You are welcome to directly contact us for this purpose.

Suzanne Thompson, M.A.
Manager, Office of Innovations in Teaching and Learning

Gabrielle E. Orsi, Ph.D.
Learning Management System Administrator / Faculty Trainer

Katy Tischler, M.A.
Faculty Support / Faculty Trainer