Workstudy Position: IT Service Desk Consultant
Are you interested in applying for this position? If so, and if you have been awarded Work Study funding, a CMC Financial Aid Specialist will assist you with completing the Student Employment Eligibility Sheet to take to the supervisor for the interview process.
See How Do I Apply for a Work Study Position for more detailsIT Service Desk Consultant
Campus location: Central Services
Supervisor Contact:
TJ Tremblay
Director of Service Management
tjtremblay@coloradomtn.edu
970-947-8437
Time of Day: Mornings, Afternoons, Evenings, Flexible
Days of the week: Monday-Friday and Flexible
Main Job Functions:
The prospective student will work alongside full-time IT staff regularly and should have a basic understanding of computers running Windows and MacOS, as well as mobile devices using iOS and Android. As experience
Job Duties:
General responsibilities focus around assisting customers with troubleshooting over the phone, as well as with our IT ticketing system. Daily tasks typically involve supporting general CMC inquiries, logging IT issues, and assisting staff as part of a support team. Other duties include email correspondence, chat messaging, A/V troubleshooting, data entry, and other duties as assigned.
Working Conditions:
This position requires constant sitting, occasional walking, standing and driving; occasional handling objects, pushing/pulling; frequent reaching with hands/arms, and use of finger movements; occasional lifting, carrying, pushing or pulling objects up to 50 lbs. Constant written and oral communication and the ability to reason and analyze and perform calculations occasionally. Work is performed using a computer and standard office equipment daily and driving a vehicle occasionally. This position requires constant sitting, occasional walking, standing and driving; occasional handling objects, pushing/pulling; frequent reaching with hands/arms, and use of finger movements; occasional lifting, carrying, pushing or pulling objects up to 50 lbs. Constant written and oral communication and the ability to reason and analyze and perform calculations occasionally. Work is performed using a computer and standard office equipment daily and driving a vehicle occasionally.
CMC is committed to the full inclusion of all qualified individuals. As part of this commitment, the College will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADA Coordinator, Human Resources, benefits@coloradomtn.edu
Minimum Qualifications:
The ability to work in a location with a stable internet connection as well as an environment to talk on the phone regularly with limited distractions, customer service skills, a desire to learn, and patience while helping others. Prior Technical skills help but are not a prerequisite.
Published: August 21, 2024